ABSTRACT
COVID-19 has caused a global disaster never seen before. One of the worst damaged industries has been tourism. To propose a solution for these sites, the available literature, and advice on recovering tourism after the COVID-19 crisis were examined and arranged in an integrated smart tourism destination framework. This paper aims to develop new forms of tourism, especially smart tourism in Vietnam, where the information technology industry is flourishing. This main content was based on case studies about smart tourism in Korea and Taiwan. Besides the traditional forms of tourism, smart tourism will develop in Vietnam in the future. The result showed that modern technology had become an essential method in improving tourists' satisfaction and efficiency in transactions related to travel. Furthermore, it will have contributed to changing the face of tourism in many countries worldwide. © 2023, SRAC - Romanian Society for Quality. All rights reserved.